Terms and Conditions

Welcome to the website of Time for Tea Companions Ltd ("the Company", "we", "us", "our"). Please read these terms and conditions carefully before using our website or services. By accessing or using our website, you agree to be bound by these terms and conditions and our Privacy Policy.

1. About Us Time for Tea Companions Ltd is a UK-based company that provides companionship services to older adults. Our mission is to combat loneliness and social isolation by pairing older individuals with friendly, compassionate companions.
2. Use of the Website This website is intended for personal, non-commercial use. You may browse the website and use our online booking system to schedule companionship services. You agree to use the website and services in a lawful and ethical manner, and not to engage in any activity that may interfere with or disrupt the website or our services.
3. Bookings and Payments All bookings for our companionship services must be made through our online booking system or by contacting our customer service team. Payment for services is due at the time of booking. We accept various payment methods including credit/debit cards and bank transfers.
4. Cancellations and Refunds You may cancel or reschedule a booking up to 24 hours prior to the scheduled visit time without incurring a cancellation fee. Cancellations made less than 24 hours before the visit may be subject to a cancellation fee. No refunds will be issued for unused portions of booked services.
5. Confidentiality and Data Protection We take the privacy and security of your personal information very seriously. All data collected through our website and services is handled in accordance with our Privacy Policy. You can review our Privacy Policy on our website.
6. Liability We will not be liable for any indirect, special, or consequential loss or damage arising from the use of our website or services. Our maximum liability for any claims will be limited to the total amount paid by you for the services in question.
7. Intellectual Property All content on this website, including text, graphics, logos, and images, is the property of Time for Tea Companions Ltd and is protected by UK copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.
8. Governing Law and Jurisdiction These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website or our services will be subject to the exclusive jurisdiction of the courts of England and Wales. If you have any questions or concerns about these terms and conditions, please contact our customer service team at info@timeforteacompanions.co.uk.

Ethical and Responsible Business Practices

Time for Tea Companions Ltd is committed to conducting our business in an ethical and socially responsible manner. Some key aspects of our approach include:



1. Environmental Sustainability: We aim to minimize our environmental impact through practices such as recycling, energy efficiency, and reducing waste. We also encourage our companions to be mindful of their environmental footprint when providing services.
2. Fair Employment: All of our companions are paid at least the UK National Living Wage and are provided with appropriate training, support, and working conditions. We are committed to equal opportunity and do not tolerate any form of discrimination.
3. Safeguarding and Vulnerable Adults: The safety and wellbeing of the older adults we serve is of the utmost importance. We have robust safeguarding policies and procedures in place, and all of our companions undergo thorough background checks and training on identifying and responding to potential abuse or neglect.
4. Community Engagement: As part of our mission to combat loneliness, we actively engage with local community organizations to identify older adults in need of companionship services. We also support charitable initiatives that align with our company's values.

If you have any questions or concerns about our ethical and responsible business practices, please don't hesitate to contact us.